Return Policy

Beluga Boats will accept goods for return in accordance with this Returns Policy

Return of Product:

Where Beluga Boats have determined that a claim should be granted the goods must be returned within 30 calendar days

All goods for return should be unmarked and complete with instruction books and accessories (such as paddles, pumps, seats, storage bags, repair kits, remotes, controllers, power cords, batteries, battery chargers, connectivity cables and any other accessories) supplied at the time of purchase.

Refund or Credit:

No refund or replacement will be granted until we have received the goods from you and the goods have been approved for refund or credit.

Replacement:

Where a replacement claim under warranty is granted, the customer will deliver the replacement to Beluga Boats for collection.

Beluga Boats Returns Policy

This policy sets out the circumstances in which goods supplied by Beluga Boats to a customer (you) will be accepted for return.

No Change of Minds Return:

Please choose carefully as Beluga Boats does not accept return of goods because you change your mind or make the wrong decision about Beluga Boats goods or services.

Proof of Purchase:

All goods submitted for assessment must be accompanied by proof of purchase either by providing a receipt or other proof of transaction.

Assessment of Goods for Return:

Beluga Boats will refuse returned goods without prior consent. Do not arrange the return with any freight company unless you are prepared to have the goods refused and returned at your expense.

Beluga Boats reserves the right to assess the eligibility of goods for return (including the condition and age of goods) BEFORE accepting them as returned.

All goods submitted for assessment must be unmarked and complete with instruction books and accessories (such as paddles, pumps, seats, storage bags, repair kits, remotes, controllers, power cords, batteries, battery chargers, connectivity cables and any other out of box accessories) supplied as part of the purchase.

Please note it may be necessary for the manufacturer of the goods to inspect the goods in order to assess eligibility for return. Beluga Boats will endeavor to procure such assessment within a reasonable time.

If any item that contains a fuel source and needs to be returned, then for safety reasons these items must be returned empty.

While goods are being assessed, Beluga Boats will not be deemed to have accepted the goods for return.

When Goods will be accepted for return:

Beluga Boats will accept goods for return only after assessment as set out above, where the goods:

1.The manufacturer of the goods, and the goods are returned within the time nominated in that warranty.

What happens when goods are accepted for return?

Subject to any obligation of Beluga Boats when Beluga Boats accepts goods for return:

1. for a failure to comply with a consumer guarantee, Beluga Boats may either:

(a) have the goods repaired or replaced within a reasonable time; or

(b) provide a refund of the amount paid for the goods;

2. under warranty, Beluga Boats may either repair or replace the goods or offer a refund in accordance with the express warranty.

If you reject the goods purchased from Beluga Boats, you must return the goods to Beluga Boats.

If goods are accepted for repair, Beluga Boats will undertake such repairs within a reasonable time. All repairs will be undertaken as prescribed.

Goods not accepted for return:

Subject to any obligation certain goods will not be accepted for return because of their nature, including the following:

1. hygiene and personal products;

2. gift cards;

3. special orders; and

4. products outside of their expiry date

Prescribed information regarding repair of goods:

Goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair goods.