Shipping Policy

When my order will be shipped?

All orders are shipped via ground carriers. In stock items usually ship within 3-5 days, unless otherwise noted on the product detail page. Deliveries can take an additional 2-3 weeks after the shipping date, depending on location. Our carriers will contact you a day or two prior to arrival to set up a delivery time frame with you. We offer free shipping in the continental United States on almost all of our products. Alaska & Hawaii excluded.

Shipping Time

Please allow the lead-time for delivery depending on the product type, color, model, manufacturer, and other factors.

Please Note: THE SHIPPING TIMES WE QUOTE ARE ONLY ESTIMATES, NOT GUARANTEES. When it comes to order times we are depending on the factory, and freight carriers to provide us with the estimated ship date. Some specialty furniture carriers use third party carriers for some delivery locations, and are unable to provide up to the minute tracking information that is common for small packages. Please understand we are doing our best to ensure best deliveries suited for your product.

Contact us for specific shipping requirements or if you would like to deliver to international address or Canada.

Delivery in NYC and part of NJ Area

We offer a Free White Glove Delivery Service and Free Installation in the NYC and NJ Area with a $2500 minimum purchase. Sales Tax applies only in the state of NY at  8.875%.

Delivery acceptance instructions

Delivery must be signed for by the customer or an individual at least eighteen years old that the customer designates to have the authority to sign for the delivery. Before signing for the delivery, please inspect thoroughly for any damage, shortages, etc.

In the unlikely event that damage or a shortage has occurred in transit, make a notation on the waybill, retain applicable packaging materials, and notify us immediately at 855-815-6395.

In the event that damage is not noted on the waybill when signing for the delivery or the applicable packaging materials are not retained, any claim for damage must be filed by you directly with the delivery company.

Before signing for delivery, you must thoroughly inspect the packaging/carton/crate and note any visible carton damage on the freight bill.

Only if damage exists on the packaging/carton/crate, quickly inspect the actual item for any damage. If there is damage to the item, note it on the freight bill, reject only the damaged piece, and keep the rest.

Why are orders processed longer than expected?

The first reason is that the product is no longer available or not in stock. It could have been bought just before you made the order, and now we are waiting for the new arrival of goods from the manufacturer. Usually a delivery takes from 5 to 7 days, but if the manufacturer warehouse is far away from us it can take from 10 days to 3 weeks.
 
The second reason is credit card fraud. For this reason, we ask the owner to confirm the credit card, or use other options for the safety of your money and secure shopping.
You know the address and telephone number of our store, so you have nothing to fear, as opposed to us.
 
The third reason - it's the weather conditions (but it is the rarest reason). It happens that the terrible weather does not give us the opportunity to get to the warehouse and deliver the goods.